Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
If for any reason you are not happy with your purchase we will try to make reasonable accommodations. You have 15 business days from receipt of item to dispute your purchases . Underwear and lingerie items are not subject for returns. All returns will be refunded after original item has been received.
Please allow 1-2 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. for returns from international and apo/fpo addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
All items purchased November 1st - December 25th are returnable through January 31st
All orders placed should receive an tracking email . If for some reason you did not receive your order please visit the contact page for support .
All orders take 1-2 Business days for processing.
If your order has not arrived
Undnaé is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact us here on our contact page.
We ship domestically and internationally!